Slack itself has been offering an enterprise AI search capability since March to help enterprises discover information from applications and services, building on its previously released ability to search information within its platform.
Given the market opportunity, the acquisition is a no-brainer as Salesforce would want to advance its capabilities in the space, analysts pointed out, referring to Doti’s current product offering, which is a AI-based enterprise search bot that can be interfaced with on Slack to surface insights from across applications and services, such as Datadog, GitLab, Jira, Confluence, , Notion, Slack, Salesforce, Monday, and Zendesk, among others.
“Doti supports both humans and AI agents in real-time by not only retrieving but also interpreting information. That should be the real reason why Salesforce wants it. The company has been pushing towards a model where Slack becomes the primary workspace and Agentforce powers automated workflows inside it,” said Ashwin Venkatesan, executive research leader at HFS Research.
