“With security, every second, every minute counts,” Mehta says. “The negative impact amplifies. You don’t just have systems down, but the adversaries could get access to even more stuff.”
Enterprises that aren’t currently using the Security Center add-on should consider it, he says. And those who are, should enable the AI agent functionality. “Customers should absolutely use it,” he says. “See how useful it is, what the remediation plans looks like, then, once they build trust, they should start automating one thing at a time.”
Salesforce Agentforce
Agentforce is a relatively new platform but has already evolved at an extremely rapid pace. It was first unveiled in September 2024, became generally available the following month, added testing and agent lifecycle management tools in November, announced integration with Slack and other platforms in December, added autonomous agents that can take action on their own this past March, and also launched an agent marketplace at the same time with more than 200 partners. Then Salesforce added native MCP support in June as well as an array of new MCP integration partners including AWS, Box, Cisco, Google Cloud, IBM, Notion, PayPal and Stripe.
