In testing, the system handled the majority of real-world network issues. “90% of the real-world network issues that they had when they threw them at it, it handled it,” Nixon said. “[People] couldn’t quite believe that it was at the 90% mark. People went in thinking, ‘Well, if this gives me 50% then great.’”
Cloud automation and rapid assessments
Beyond AI Deep Diagnosis, NetBrain 12.3 expands cloud automation capabilities across AWS, Azure and Google Cloud Platform. “We keep adding to our cloud automation capabilities,” Nixon said. “So, understanding cloud health, application assurance, security, all of this sort of stuff. “
The release also improves Quick Assessment capabilities for teams that might not be ready for AI Deep Diagnosis. “If you don’t want to go as far as, you know, maybe leveraging Deep Diagnosis, because you’re a little bit more conservative in how you want to approach things, then we’ve improved our Quick Assessment capabilities as well, and they can be added to run books and that sort of thing,” Nixon said.
The Quick Assessment features automate network validation and troubleshooting checks across multiple devices. Release 12.3 also includes an AI Runbook Companion that analyzes runbook results during troubleshooting and an AI Ticket Analysis feature that classifies historical ticket data. NetBrain added pre-approved auto-remediation for defined change management processes.
Tackling network operations challenges
Nixon met with multiple customers during her first weeks as CEO. The conversations revealed common pain points. Changes cause 50% to 80% of network incidents, according to Nixon. Resolution times for complex issues stretched from days to weeks at some organizations. Critical security vulnerabilities faced tight patch windows that teams struggled to meet.
A major airline has cut mean time to response from days to 30 minutes using NetBrain and is targeting five minutes, Nixon shared. One company reduced critical security vulnerability patch rollout from four months to two weeks, well within their four-week compliance window. And a managed service provider said it eliminated incidents caused by changes entirely after implementing NetBrain.
