2. Approaching implementation as a one-off activity
One of the most common reasons why ISO/ISMS implementations fail in companies is that they are not actually integrated into daily business operations. Many view ISO/ISMS implementation as a one-off activity, undertaken simply to obtain the certification. However, they neglect to integrate the established processes into their daily business practices. Without genuine integration into daily operations, the certification becomes useless, and the benefits it offers remain unrealized. In the worst-case scenario, organizations even end up losing money, while also missing out on the implementation’s potential value.
When integrating a management system, it’s important not to get bogged down in details. The practical application of the system in real-world work situations is crucial for its success. Instead of writing complicated prose, a graphic might suffice. As the saying goes, “A picture is worth a thousand words.” If processes are easy and intuitive to understand and clearly implemented, they will be followed. Automating processes can also be helpful. An external perspective from an experienced consultant can also be beneficial.
3. Not fully involving all employees
Another common problem with ISO/ISMS implementations is the lack of participation from all employees. If only a small part of the company is responsible for implementing the ISO/ISMS, desynchronization can occur between departments that are not part of the process. This leads to certain departments not participating in the intended procedures and ultimately to the failure of the ISO/ISMS implementation.
