“Purpose-built for enterprise networking, Extreme’s AI Service Agent streamlines network management, automates routine workflows, and empowers IT teams to deliver faster, smarter support,” Extreme stated. “By taking on time-consuming tasks like evidence collection, ticket creation and case management, the Service Agent slashes manual effort by up to 95%, accelerating resolution and freeing teams to focus on strategic priorities. Extreme Platform ONE is redefining operational efficiency across enterprise networks,” Extreme stated.
The agent collects logs/telemetry, analyses abnormal patterns and can execute corrective actions automatically. The system can initiate tasks such as trouble ticket creation and firmware update recommendations in one workflow and to a single pane of glass for the customer, Extreme stated.
Bob Laliberte, principal analyst, networking & observability, with theCUBE Research, wrote of the Extreme agent earlier this year: “Perhaps the most compelling innovation within Platform ONE is the debut of Service Agent—Extreme’s first autonomous AI agent. This virtual assistant goes beyond basic automation that identifies and diagnoses problems in real time, attempts auto-remediation where possible, escalates with pre-collected diagnostic evidence when human intervention is needed, manages open cases and provides contextual updates and flags issues like end-of-life products or new CVEs impacting the environment.”