The idea is to make sure enterprises are effectively choosing, implementing, and using the technologies they purchase to achieve their business goals, according to the company. Cisco CX offers a suite of services to help customers optimize their network infrastructure, security, collaboration, cloud and data center operations – from planning and design to implementation and maintenance.
“For too long, the delivery of services has been fragmented, with support and professional services using different tools optimized for specific functions or lifecycle stages. This has led to a fragmented experience where customers, partners, and Cisco teams spend more time on data collection and tool maintenance than on high-value analysis,” wrote Bhaskar Jayakrishnan, senior vice president of engineering with the Cisco CX group in a blog about the new technology. “Historically, the handoffs between these stages have been inefficient. Designs are interpreted by humans and then converted into code. Operational data is manually analyzed to inform optimizations. This process is slow, error-prone, and loses critical context at every step.”
“Cisco IQ represents a shift from this tool-centric model to an intelligence-centric one. It is a multi-persona system, serving customers, partners, and our own services teams through an API-first architecture. Our objective is to turn decades of institutional knowledge into a living, adaptive system that makes your infrastructure smarter, more resilient, and more secure,” Jayakrishnan wrote.
