Despite strong interest among IT leaders in M365 Copilot, uptake remains at an early stage. Most customers are still in pilot projects or have deployed the tool to a small subset of employees as they grapple with challenges around data governance, user adoption, and uncertain value. The lower price could ease some of those concerns for small and mid-size businesses (SMBs).
The introduction of M365 Copilot Business expands the range of options for accessing Microsoft’s AI assistant. Alongside the two main M365 Copilot subscriptions, businesses can subscribe to Teams Premium ($10 per user/month), which includes “intelligent recap” and other collaboration-focused AI features such as automated notetaking and live translation.
Then there’s Copilot Chat, available at no extra cost to Microsoft 365 customers. Essentially a lite version of M365 Copilot, it features a chat interface (grounded in web data rather than a customer’s own files), limited management controls, and pay as you go access to agents.
