Autonomous CRM offers specialist agents for sales qualification and quoting, order fulfillment, managing invoice disputes, and service and renewal, and in the world of employee services, AI specialists act as digital employees with role-specific skills in HR, workplace services, legal, finance, procurement, supplier management, and health and safety.
To round out the offerings, ServiceNow announced Autonomous Security & Risk, designed to span the entire threat landscape from finding and remediating vulnerabilities through examining third party vendor risk.
Employee experience
ServiceNow EmployeeWorks, the previously announced “conversational front door for the enterprise”, is now generally available. In addition, ServiceNow announced Otto, an AI assistant that unifies Now Assist, Moveworks, and AI Experience, and operates across the enterprise.
