You often hear companies touting that they are AI enabled. But most do not give you the results of how that new AI stacks up with their previous non-AI offerings. We have some early data and want to share it.
KnowBe4 was the first Human Risk Management (HRM) vendor to use AI. While our competitors have been touting the use of AI only since 2023 at the earliest, we have been using machine learning (ML), the backbone workhorse of AI, since early 2016 – for a decade! We were also the first HRM vendor to have multiple active AI agents in the market available for customers to use without requiring complicated hand-holding with customer support technicians. Today, we have over a dozen AI agents and more coming all the time.
A few months ago, we launched KnowBe4’s Artificial Intelligence Defense Agents (AIDA), and specifically, the AIDA Orchestration (AO) agent. It allows admins to successfully manage human risk with the power and efficiency of AI. Customers can choose to allow AI to orchestrate the management and running of our human risk management (HRM) platform. If enabled, AIDA will pick the training, pick the simulated phishing emails and messages to send, pick the landing pages, and send the remedial training, if needed, and more. You enable AO, and it does the rest.
It was in testing for a long time, learning, consuming data, and improving. We recently released it so that all of our customers can use it. The data from early users shows that letting AIDA take over your HRM program results in similar or better outcomes with less effort. Here is the data.
First, although we have over 70,000 customer organizations, only 810 of them have so far tried AO, although the numbers are steadily headed up. We expect a majority of our customers to enable AO over time as awareness of its existence and trust in it grows.
