Nearly one-third of all help-desk tickets handled by large organizations are work-stoppers, according to a study from help-desk automation company Fixify, which also found Tuesday to be the busiest day of the week for help desks.
“Monday gets the reputation, but Tuesday gets the tickets,” it the study said.
Around one in eight of the tickets it studied cited Okta, putting it far ahead of Salesforce, Microsoft and Slack as the next most troublesome apps. In total, 83 distinct applications appeared in the study, representing nearly 500 different tools. Large organizations support, on average, 63 applications, demonstrating the greater complexity and possible reasons for greater disruption.
