EmployeeWorks
ServiceNow also announced EmployeeWorks, available today, which it calls “a conversational front door to the enterprise.” It works as a personal assistant, pulling together conversational AI and enterprise search from Moveworks, which ServiceNow recently acquired, and from ServiceNow’s own unified portal and autonomous workflows, said Bhavin Shah, founding CEO of Moveworks and now general manager for Moveworks and AI at ServiceNow.
“Employees don’t need to know what agent to invoke, or where to go, or ask ‘should I use this system or that system?’” he said. “It just works.” The service supports protocols such as MCP and A2A to enable a “secure, scalable coordination between agents and business systems,” he said.
EmployeeWorks understands organizational structure, approvals, and authorization so it can execute tasks that require multi-system coordination, ServiceNow said, yet it can still maintain governance and audit trails. It can, for example, pull information from a document in SharePoint, then reference a Slack thread and pull together the information to create an action, or it can route and handle approvals, orchestrate workflows, or update systems, all while following enterprise policies.
